Complaints are handled with discretion and benefit from the confidentiality rules enacted by the law1.
As part of our services, all our attention is given to the people, their experiences, their choice, their pace and their path.
Autonomy and competence of users
The user remains master of his approach.
Any request for service from a user is welcomed in a spirit of openness and empathic listening.
We have a constant concern to meet the needs of the user in all our interventions.
Accessibility of services
All our services are free and we serve all the Capitale-Nationale region, in accessible places and provide a flexible schedule.