“What’s the point of filing a complaint?”

We get this question a lot at the CAAP. Many people feel powerless in the face of our vast and complicated healthcare system.

The complaint examination process  is a fast and free way to correct situations, prevent mistakes from happening again, understand what has happened, or sometimes even compel professional orders to remind their members about best practices. Filing a complaint is an act of citizenship that is worth promoting, because rights only truly exist when they are respected and upheld.

It’s a win-win situation!

It’s important to understand that the complaint process is not a “punitive” process, but a “corrective” one. Of course, there is nothing to prevent you from taking legal action at another time, but the CAAP does not intervene in such proceedings—you will have to call a lawyer.

Network professionals and practices may seem untouchable because users are afraid of being judged or facing retaliation. But system stakeholders work for the users and have a legal responsibility to be impartial. 

Just remember you can ask the CAAP for help with the complaint process at any time.