Holiday closure
Happy holidays to everyone!
Requests involving medical records
The information on file may answer questions you have about care and services provided and may help you understand a situation that concerns you.
Independent of the health and social services network
CAAPs are independent of the health and social services network.
Become a member
By supporting the mission of CAAP-Capitale-Nationale, you are helping to create a network of influence.
The Service Quality and Complaints Commissioner
The office of a service quality and complaints commissioner is like a “complaints desk” at a public institution within the health and social services network.
Reporting
Users can also report certain situations to the CAAP if they feel that the rights of one or more users have not been respected. Anyone can notify the CAAP of such a situation. If the person wishes, they can remain anonymous. A good example of this type of reporting is...
Example of an individual complaint
To get an idea of the process from start to finish!
Complaint examination process
The system that ensures quality control of services in the network.
Our principles
Privacy · Respect · Autonomy · Openness · Quality · Accessibility