Are you dissatisfied with the quality of the health and social services or care you’ve received?

The CAAP is there to help you be heard!

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Complaint examination process

The system that ensures quality control of services in the network.

The 2017-2018 annual report is now available!

The CAAP – Capitale-National team is very proud to present its annual report for 2017-2018 (in french only). Check it out now!

Why file a complaint?

Help improve services


against which you can seek remedy with the CAAP’s help

Your rights

Learn what they are and how to uphold them