Are you dissatisfied with the quality of the health and social services or care you’ve received?

The CAAP is there to help you be heard!

Our articles

Complaint examination process

The system that ensures quality control of services in the network.

The 2017-2018 annual report is now available!

The CAAP – Capitale-National team is very proud to present its annual report for 2017-2018 (in french only). Check it out now!

Why file a complaint?

Help improve services

Institutions

against which you can seek remedy with the CAAP’s help

Your rights

Learn what they are and how to uphold them