Are you dissatisfied with the quality of the health and social services or care you’ve received?

The CAAP is there to help you be heard!

2017-2018 annual report (in French)!

The CAAP – Capitale-Nationale team is proud to introduce you its 2017-2018 annual report. Check...

Litige sur le bail en Résidence privée pour aînés (RPA)

En cours de bail, il peut survenir des désaccords entre un locataire et sa résidence.   Le...

Complaint examination process

The system that ensures quality control of services in the network.

Why file a complaint?

Help improve services


against which you can seek remedy with the CAAP’s help

Your rights

Learn what they are and how to uphold them