Les informations contenues au dossier peuvent réponde aux questions que vous vous posez concernant les soins et les services dispensés et peuvent suffire à comprendre une situation préoccupante.
The information on file may answer questions you have about care and services provided and may help you understand a situation that concerns you.
CAAPs are independent of the health and social services network.
By supporting the mission of CAAP-Capitale-Nationale, you are helping to create a network of influence.
The office of a service quality and complaints commissioner is like a “complaints desk” at a public institution within the health and social services network.
Users can also report certain situations to the CAAP if they feel that the rights of one or more users have not been respected. Anyone can notify the CAAP of such a situation. If the person wishes, they can remain anonymous. A good example of this type of reporting is...
To get an idea of the process from start to finish!
The system that ensures quality control of services in the network.
Privacy · Respect · Autonomy · Openness · Quality · Accessibility